Return & Refund Policy
Last Updated: October 01, 2026
At Best Media, we aim to ensure that our customers receive acrylic products that match their orders and stated specifications. This policy explains how returns, exchanges, and refunds are handled.
This policy does not limit any mandatory rights available to customers under applicable consumer protection laws.
1. Standard Products
For standard, non-customized products, return or exchange requests may be submitted within the period required by applicable law.
Returned products should, where applicable, be unused, undamaged, and accompanied by their original packaging and proof of purchase.
Any exclusions or conditions will apply only to the extent permitted by law.
2. Custom-Made and Personalized Products
Certain acrylic products are manufactured specifically for an individual customer, including products cut to custom dimensions, engraved with names or logos, printed with personalized artwork, or produced to approved specifications.
Because these products may not be suitable for resale, change-of-mind returns or cancellations may be restricted where permitted by applicable law once production has started.
However, this restriction does not apply where the law provides a right to return, repair, replace, or receive a refund, including where a product is defective, damaged, or does not conform to the agreed specifications.
Customers should verify all measurements, spelling, artwork, and customization details before approving production.
3. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact Best Media as soon as possible.
Please provide:
Your order number.
A description of the issue.
Clear photographs or videos showing the product and any damage, if available.
After reviewing your request, we will explain the appropriate next steps. Depending on the circumstances and applicable law, the resolution may include repair, replacement, or a refund.
Where Best Media is responsible for the issue, we will handle reasonable return or replacement arrangements without charging the customer additional costs where required by law.
4. How to Request a Return
To request a return, exchange, or refund:
Contact us at order@bestmediaegypt.com or 01001419171 or login to your account and submit return form.
Provide your order number and the reason for your request.
Follow the return instructions provided by our team.
Package the item securely to help prevent damage during transport.
Please do not send products to an address until the return arrangements have been confirmed.
5. Refund Processing
Once a return or refund request has been approved, Best Media will process the refund within the period required by applicable law.
Refunds will generally be made through the original payment method where possible. If another method is necessary, we will coordinate an appropriate arrangement with the customer.
The time required for the funds to appear in your account may depend on your bank or payment provider.
Any refund will include amounts and charges required to be refunded under applicable law.
6. Exchanges
If you request an exchange, we will confirm product availability and explain any applicable price difference or delivery arrangements.
Where an exchange is required because of a defect or an error attributable to Best Media, the exchange will be handled in accordance with applicable law.
7. Return Shipping Costs
Return shipping costs will be allocated in accordance with applicable law and the circumstances of the request.
Where a return is necessary because the product is defective, damaged, or incorrectly supplied by Best Media, we will cover the return or replacement costs where required by law.
For other returns, any applicable shipping costs will be communicated before the return is completed.
8. Items That Cannot Be Returned
A return may be restricted where permitted by law if:
A customized product was correctly manufactured according to the customer's approved specifications.
A product has been damaged, altered, or misused by the customer.
The product is returned in a condition that legally prevents a change-of-mind return.
These restrictions do not remove statutory rights relating to defective products, incorrect orders, or other circumstances protected by law.
9. Cancellations
If you wish to cancel an order, contact us immediately.
For standard products, cancellation may be possible before dispatch. For custom-made products, cancellation may become more difficult once materials have been cut, engraved, printed, or otherwise processed.
Any applicable cancellation charges or restrictions will be communicated where possible and will be subject to applicable law.
10. Contact Us
For return, exchange, or refund requests, contact:
Best Media
Email: info@bestmediaegypt.com
Phone: 01001419171
Address: Industrial Zone, Third Extension, Plot 602, 6th of October, Giza - Egypt
Please include your order number in all correspondence so we can assist you efficiently.